At Kidoc, we respect your right to privacy and complete control over your family's personal data. In compliance with Apple App Store Review Guideline 5.1.1(v) and Google Play Data Safety & Account Deletion Policy, you can permanently delete your Kidoc account and all associated personal data at any time.
Deleting your account will immediately and permanently erase all your children's profiles, developmental skill tree milestones, saved activities, keepsake photos, and custom materials.
How to Delete Your Account
Option 1: Direct In-App Deletion
You can delete your account and all data directly within the Kidoc mobile app:
- Open the Kidoc app on your device.
- Tap the Settings tab in the bottom navigation bar (or open the top-right menu and choose Settings).
- Pass the Parental Gate (quick adult verification challenge).
- Scroll to the Account & Safety section.
- Tap "Delete Account".
- Read the confirmation warning and tap "Permanently Delete" to confirm.
What happens immediately:
- Your local SQLite database containing child names, ages, activities, and photos is wiped from your device.
- Your Firebase Authentication account (email, Apple ID, or Google Sign-In identity) is permanently deleted.
- You are immediately signed out and returned to the initial Welcome screen.
Option 2: Web / Email Deletion Request (If App Is Uninstalled)
If you have already uninstalled the app, lost access to your device, or prefer to submit a manual deletion request:
Send an email to: support@kidoc.in
Email Subject: Account Deletion Request - Kidoc
Information to include: The registered email address associated with your Kidoc account (or your Apple/Google Sign-In relay email).
Processing Time: Our support team will verify your ownership and permanently purge your account records within 7 business days. You will receive a confirmation email once the deletion is complete.
What Data Is Deleted vs. Retained
The following table provides a transparent breakdown of what happens to your data upon deletion:
| Data Category | What Is Included? | Action | Retention Timeline |
|---|---|---|---|
| User Authentication | Email address, display name, password hash, UID | Deleted permanently | Immediately (0 days) |
| Children's Profiles | Child name/nickname, age, developmental goals, interests | Deleted permanently | Immediately (purged from local SQLite) |
| Activities & Play History | Saved activities, favorite bookmarks, completion ratings | Deleted permanently | Immediately |
| Keepsake Caps & Photos | Photos, stickers, captions, memory timestamps | Deleted permanently | Immediately (purged from app storage) |
| Playbox Materials | Household items catalog, custom added supplies | Deleted permanently | Immediately |
| Server Quota Anti-Abuse Ledger | Irreversible HMAC-SHA256 hash (no names or plain emails stored) | Retained strictly for abuse prevention | Automatically purged after 90 days via TTL |
| Customer Support Chats | Direct messages sent via Crisp support chat | Deleted on request | Within 30 days |
| In-App Purchase Records | Transaction IDs, receipt tokens managed by Apple/Google/RevenueCat | Retained strictly for tax & legal compliance | Retained as required by applicable tax laws (anonymized) |
| Crash & Technical Logs | Anonymous stack traces in Sentry / PostHog | Anonymized telemetry | Purged automatically within 90 days |
Important Note Regarding Active Subscriptions
Because subscriptions and billing are managed directly by Apple and Google, third-party apps cannot cancel subscriptions on your behalf. To avoid future billing, please cancel your subscription through your device's subscription settings before deleting your account.
Apple App Store (iOS)
- Open your device Settings.
- Tap your Apple ID name at the top.
- Tap Subscriptions.
- Select Kidoc and tap Cancel Subscription.
▶ Google Play Store (Android)
- Open the Google Play Store app.
- Tap your profile icon in the top-right corner.
- Tap Payments & Subscriptions → Subscriptions.
- Select Kidoc and tap Cancel Subscription.
Contact Us
If you have any questions or require assistance with deleting your account, please reach out to:
Email: support@kidoc.in
