Legal

Delete Your Account & Associated Data

Effective Date: October 7, 2026 · Last Updated: October 7, 2026

At Kidoc, we respect your right to privacy and complete control over your family's personal data. In compliance with Apple App Store Review Guideline 5.1.1(v) and Google Play Data Safety & Account Deletion Policy, you can permanently delete your Kidoc account and all associated personal data at any time.

⚠️ Warning: Account deletion is permanent and cannot be undone.

Deleting your account will immediately and permanently erase all your children's profiles, developmental skill tree milestones, saved activities, keepsake photos, and custom materials.

How to Delete Your Account

Instant & Recommended

Option 1: Direct In-App Deletion

You can delete your account and all data directly within the Kidoc mobile app:

  1. Open the Kidoc app on your device.
  2. Tap the Settings tab in the bottom navigation bar (or open the top-right menu and choose Settings).
  3. Pass the Parental Gate (quick adult verification challenge).
  4. Scroll to the Account & Safety section.
  5. Tap "Delete Account".
  6. Read the confirmation warning and tap "Permanently Delete" to confirm.

What happens immediately:

  • Your local SQLite database containing child names, ages, activities, and photos is wiped from your device.
  • Your Firebase Authentication account (email, Apple ID, or Google Sign-In identity) is permanently deleted.
  • You are immediately signed out and returned to the initial Welcome screen.

Option 2: Web / Email Deletion Request (If App Is Uninstalled)

If you have already uninstalled the app, lost access to your device, or prefer to submit a manual deletion request:

Send an email to: support@kidoc.in

Email Subject: Account Deletion Request - Kidoc

Information to include: The registered email address associated with your Kidoc account (or your Apple/Google Sign-In relay email).

Processing Time: Our support team will verify your ownership and permanently purge your account records within 7 business days. You will receive a confirmation email once the deletion is complete.

What Data Is Deleted vs. Retained

The following table provides a transparent breakdown of what happens to your data upon deletion:

Data CategoryWhat Is Included?ActionRetention Timeline
User AuthenticationEmail address, display name, password hash, UIDDeleted permanentlyImmediately (0 days)
Children's ProfilesChild name/nickname, age, developmental goals, interestsDeleted permanentlyImmediately (purged from local SQLite)
Activities & Play HistorySaved activities, favorite bookmarks, completion ratingsDeleted permanentlyImmediately
Keepsake Caps & PhotosPhotos, stickers, captions, memory timestampsDeleted permanentlyImmediately (purged from app storage)
Playbox MaterialsHousehold items catalog, custom added suppliesDeleted permanentlyImmediately
Server Quota Anti-Abuse LedgerIrreversible HMAC-SHA256 hash (no names or plain emails stored)Retained strictly for abuse preventionAutomatically purged after 90 days via TTL
Customer Support ChatsDirect messages sent via Crisp support chatDeleted on requestWithin 30 days
In-App Purchase RecordsTransaction IDs, receipt tokens managed by Apple/Google/RevenueCatRetained strictly for tax & legal complianceRetained as required by applicable tax laws (anonymized)
Crash & Technical LogsAnonymous stack traces in Sentry / PostHogAnonymized telemetryPurged automatically within 90 days
🔒 Anti-Abuse Protection (Fraud Prevention): To prevent malicious cycling of accounts to bypass free AI usage limits, a non-reversible cryptographic hash (HMAC-SHA256) of the account identifier is retained for 90 days in accordance with legitimate interest legal exceptions (GDPR Recital 47). This ledger contains zero personal data, zero child profiles, and no readable email addresses; it purely tracks consumed usage quotas before automatically expiring.

Important Note Regarding Active Subscriptions

💡 Deleting your Kidoc account does NOT automatically cancel your active App Store or Google Play subscription.

Because subscriptions and billing are managed directly by Apple and Google, third-party apps cannot cancel subscriptions on your behalf. To avoid future billing, please cancel your subscription through your device's subscription settings before deleting your account.

Apple App Store (iOS)

  1. Open your device Settings.
  2. Tap your Apple ID name at the top.
  3. Tap Subscriptions.
  4. Select Kidoc and tap Cancel Subscription.

▶ Google Play Store (Android)

  1. Open the Google Play Store app.
  2. Tap your profile icon in the top-right corner.
  3. Tap Payments & Subscriptions → Subscriptions.
  4. Select Kidoc and tap Cancel Subscription.

Contact Us

If you have any questions or require assistance with deleting your account, please reach out to:

Email: support@kidoc.in